Shipping and Returns
Extended Return Policy for the Holidays
For any game mats purchased from November 1st through December 25th, 2020, the return window is extended until January 31, 2021. Simply follow the instructions outlined below in our Return Policy for an easy return process and a full refund.
Holiday Shipping Deadlines
To help ensure your package arrives at its destination in time for Christmas, we recommend you place your order by December 15th at 9am PT. This date takes into consideration our order processing time combined with the deadlines provided by the carriers we most commonly use. We cannot guarantee delivery dates and suggest ordering even sooner given the increased volume carriers experience at the holidays combined with delays they have been experiencing due to COVID-19. If you have any questions about delivery dates please don't hesitate to contact us and we'd be happy to help give you a better estimate based on your location.
We want you to be completely happy with your new game mat. That's why we offer a 30-day money back guarantee with free return shipping, no questions asked. If you aren't completely satisfied with your purchase, simply contact us within 30 days of delivery at firstname.lastname@example.org. We'll email you a prepaid return label that you can print out. Please include your order number in the subject line of your email. After we receive your item we'll issue a refund for the full purchase amount to your original method of payment.
Please note we can only accept returns for items that are in their original condition. International customers are responsible for return shipping (see international shipping below).
If you believe you received a defective item, contact us and we'll gladly send a replacement. You have 30 days from the date of delivery to exchange the item.
All orders ship free, no minimum!Orders are processed within 1-2 business days and shipped via USPS Priority Mail or UPS Ground.
If you have any questions about shipping before placing your order, please feel free to email us at email@example.com.
Estimated Transit Times*
*The transit times displayed in this map are approximate estimations for the shipping services we use. Days for estimated travel time include Monday - Saturday. Actual transit time may be longer or shorter than what's pictured, and does not include the day your package is shipped. For example, a package shipped on Monday with a transit time of 2 business days would be expected for delivery on Wednesday.
At this time we ship orders only to U.S. addresses, including territories and military addresses. We have had international customers receive their ordersusing shipping forwarding services, such as Shipito or MyUs. Shipping is still free for us to ship to them in the US and then the customer pays the forwarding service rates to have their items shipped to their country. If you would like to price out this method, the shipping weights and dimensions of our products are as follows:
Complete Game Mat Set: 37x4x4 inches, 5.5 lbs
36"x 48" Board Game Mat: 37x4x4 inches, 4 lbs
24" x 36" Board Game Mat: 25x3x3 inches, 2 lbs