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FAQs

Here you'll find answers to some of our most common questions. Still can't find what you're looking for? Please don't hesitate to get in touch with us.

 

How do I clean my game mat?
A lint roller or lint brush can be used to removed surface dust and lint from the felt side of your game mat and keep it looking like new. For the rubber side, wiping with a damp paper towel or cloth will remove most dust and debris.

If you spill liquid on your mat, immediately blot the spill with paper towels to remove most of the liquid.  ALWAYS BLOT, NEVER RUB! Our mats are made from flocked velvet. Rubbing the wet velvet surface will cause damage. To remove a stain from spilled liquid trying spraying the spot with water and blot with fresh paper towels. Repeat as necessary. Allow to air dry overnight before storing in the included tube.  

How do your mats differ from other gaming mats on the market?
The surface of our mats is a plush velvety-feeling nylon felt. Our experience with other game mats is they are mostly a smooth, tightly woven polyester. Also the rubber backing of our mats is not neoprene, it is a denser rubber leading to a much heavier and solid feeling game mat. 

Do you ship to US Military Addresses?
Yes, we do ship to APO/FPO/DPO addresses.

Do you ship internationally?
Currently we don't but we've had international customers receive orders using shipping forwarding services, such as Shipito or MyUs. It is free for us to ship to them in the US and then the customer pays the forwarding service rates to have their items shipped to their country. For more information visit our Shipping and Returns Page.

Can I order a mat in a color besides burgundy?
Sorry, at this time we only offer mats in burgundy.

Can I order a custom size game mat?
Because of our fulfillment pipeline we cannot customize the size of our mats. If you'd like to alter the mat on your own be aware that we can't accept returns on altered mats since they can't be resold. 

How long will it take for my order to arrive?
Most orders are fulfilled within 1 business day and can take anywhere from 1-5 business days to arrive depending on your location. To see a map of estimated transit times, click here.

Are your Board Game Mats latex free?
They are not. Our Board Game Mats are made with a backing that contains dry natural rubber and is not suitable for people with latex allergies.

Do your Board Game Mats smell like rubber?
The overwhelming majority of people who use our mats do not notice or comment on their smell. Occasionally, for instance if your mat has traveled in the heat to get you, the mat can smell like rubber upon taking it out of the tube. Rest assured, the smell will fade with time spent outside the tube and by using the mat.