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FAQ

About Our Game Mats

The surface of our mats is a plush velvety-feeling nylon felt. Our experience with other game mats is they are mostly a smooth, tightly woven polyester. Also the rubber backing of our mats is not neoprene, it is a denser rubber leading to a much heavier and solid feeling game mat. 

With proper handling and care our game mats can withstand many years of repeated use. To keep your mat in its best shape, always store it in its tube with the felt side facing out. Don't leave heavier or textured objects in place on the mat for a long period of time, since these may leave marks in the felt surface (think the bottom ring of a coffee mug). If you do accidentally leave something on your mat that makes a mark, rest assured the mat will return to normal within a few days. It can be safely stored in its tube while you wait for it to heal.

A lint roller or lint brush can be used to removed surface dust and lint from the felt side of your game mat and keep it looking like new. For the rubber side, wiping with a damp paper towel or cloth will remove most dust and debris.

If you spill liquid on your mat, immediately blot the spill with paper towels to remove most of the liquid.  ALWAYS BLOT, NEVER RUB! Our mats are made from flocked velvet. Rubbing the wet velvet surface will cause damage. To remove a stain from spilled liquid trying spraying the spot with water and blot with fresh paper towels. Repeat as necessary. Allow to air dry overnight before storing in the included tube.  

Sorry, at this time we only offer mats in burgundy.

Because of our fulfillment pipeline we cannot customize the size of our mats. If you'd like to alter the mat on your own be aware that we can't accept returns on altered mats since they can't be resold. 

They are not. Our Board Game Mats are made with a backing that contains dry natural rubber and is not suitable for people with latex allergies.

The overwhelming majority of people who use our mats do not notice or comment on a smell. Occasionally, for instance if your mat has traveled in the heat to get you, the mat can smell like rubber upon taking it out of the tube. Rest assured, the smell will fade with time spent outside the tube, i.e. by using the mat.

Returns/Shipping

Yes, we do. If you don't love our products, please contact us within 30 days of delivery to print a free return label. We will refund the full purchase price.

Currently we don't but we've had international customers receive orders using shipping forwarding services, such as Shipito or MyUs. It is free for us to ship to them in the US and then the customer pays the forwarding service rates to have their items shipped to their country. For more information visit our Shipping and Returns Page.

Yes, we do ship to APO/FPO/DPO addresses.

Most orders are fulfilled within 1 business day and can take anywhere from 1-5 business days to arrive depending on your location. To see a map of estimated transit times, click here

Our game mats are heavy, bulky, and very expensive to ship via standard methods. Therefore we don't offer expedited shipping because the price is unreasonably high.

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